Effective Date: July 11, 2025
Gengrong Network Technology Co., Ltd and its subsidiaries and affiliates (hereinafter referred to as the "Company," "we," "us," or "our") take your privacy very seriously. This Privacy Policy is designed to meet your needs, and we hope you fully understand our practices regarding the collection and use of personal information, and ultimately ensure that you have control over the personal information you provide to us when using our mobile applications (which link to this policy and are available for download on app stores such as Google Play Store, Apple App Store, or pre-installed on third-party devices, hereinafter referred to as the "Applications") or any other content we own or operate (collectively referred to as the "Services").
This Privacy Policy is part of and subject to our Terms of Service, located at https://www.genetpalys.com. Please read this policy carefully before using our Services. We always prioritize user interests. If you have any questions about the data processing practices outlined in this Privacy Policy, please contact us at [email protected] to address your specific concerns. If you do not agree with anything in this policy, please do not use or access our Services.
What Information We Collect and How We Use It
Under this Privacy Policy, "personal information" refers to information that can directly or indirectly identify a specific individual, whether or not such information has been used on its own or in combination with other information we hold about that individual, unless otherwise expressly provided by applicable laws in your region. We will use your personal information strictly in accordance with this Privacy Policy. When you access or use our Services, we typically collect the following personal information:
Information You Provide Directly and Voluntarily to Us
When you access or use our Services, you may provide us with the following information:
a) Customer Support Information: If you are a visitor to our website or a user of our Applications, we may collect information you provide to us when communicating with any of our departments, such as customer service or technical support.
b) Contact Information: When you register to create an account for some of our Applications, you will need to provide an email address, phone number, or other contact information during the registration process. Alternatively, you may use your Facebook account or other third-party social network accounts to register for the Services.
c) Social Media Account Information: When you register using a social media account, you will be asked what information you wish to share with us, such as your email address, birthday, friend list, or public profile information. If you decide to use a social media account to register for our Services, we only request to collect the email address associated with your social media account; all other information you provide is voluntary.
Information Automatically Collected Through the Services
When you use our Services, we automatically collect relevant information about you, including:
a) Device Information: If you access the Services via a mobile device, we may identify the approximate location of your mobile device (not precise geographic location data), the brand, model, operating system, resolution, screen size, system version, Bluetooth settings, internet connection, random access memory ("RAM"), applications you have installed, applications running in the background, your mobile device's advertising ID, other unique identifiers, and other information related to device settings.
b) Cookies and Similar Tracking Information: We use cookies and similar tracking technologies to collect information about your interaction with our Services. The information we collects includes, but is not limited to: account activation time, content displayed to you and whether you clicked on it, advertisements shown to you and whether you clicked on them, URLs you have visited, notifications displayed on your mobile device, your Internet Protocol ("IP") address, your mobile country code, and your user ID.
You can limit the amount of information we collect from your device (such as your computer, phone, or tablet) by adjusting your device or browser settings. However, if you block us from collecting your information, we may not be able to provide certain service features.
How We Share Your Information
We may share your personal information with third parties in the following circumstances:
Employees, Third-Party Processors, and Third-Party Service Providers. We may disclose your personal information to our employees, contractors, affiliates, distributors, resellers, suppliers, and vendors ("Service Providers") who perform certain services for us or on our behalf, such as operating and supporting services, analyzing data, or providing marketing or consulting services. These Service Providers are granted access only to the personal information necessary to perform these limited functions on our behalf. For all the purposes mentioned above, in accordance with the EU General Data Protection Regulation or any equivalent law, we process the personal information of users located in the European Economic Area, the United Kingdom, and Switzerland based on the contract concluded with you.
Responding to Subpoenas or Court Orders, or Protecting Rights and Complying with Our Policies.
To the extent permitted by law, we will disclose your personal information if:
Required by law, or in response to a subpoena, court order, or similar request from a judicial, law enforcement, or other competent public authority;
We, in our sole discretion, deem that disclosure is reasonably necessary to prevent fraud, protect our property or other rights, or those of other users, third parties, or the public; or
We believe you have abused the Services, used the Services to attack our systems or gain unauthorized access to our systems, engaged in spamming, or otherwise violated applicable laws.
Business Transfer or Bankruptcy
In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, any personal information we own or control may be transferred to a third party as one of the assets. We will notify you of any change in ownership or use of your personal information, and any choices you may have regarding your personal information, via email or by posting a prominent notice on our Services. Except in cases of bankruptcy or other court orders, the use and disclosure of all transferred personal information will be subject to this Privacy Policy. However, any personal information you submit or that is collected after such a transfer may be subject to a new privacy policy adopted by the successor entity.
Our Affiliates
With your consent, we may share some or all of your contact information with our parent company, subsidiaries, affiliates, joint ventures, or other companies under common control with us. If you wish for us to stop providing your information to our affiliates for their own marketing purposes, you may contact us to opt-out. In accordance with the EU General Data Protection Regulation (GDPR) or any equivalent law, we process the personal information of users located in the European Economic Area, the United Kingdom, and Switzerland based on your consent.
Information Protection
We are committed to safeguarding the security of your personal information. We have implemented physical, technical, and administrative security measures to protect the confidentiality of your personal information. Additionally, we require our Service Providers who process personal information to implement appropriate physical, technical, and administrative security measures to protect the security and confidentiality of your personal information provided to us. However, we cannot guarantee the absolute security of your personal information, nor can we guarantee that your data will not be lost, misused, accessed without authorization, or altered. We cannot provide protection for any personal information beyond our control, such as information transmitted via email or wireless connections. Maintaining the security of your personal information is also your responsibility.
How We Store Your Information
We will endeavor to store your personal information only for as long as necessary to fulfill the purposes for which it was processed, to perform our agreements, policies, or terms, to resolve disputes, or as otherwise required or permitted by law. If you have any questions about our retention periods, please contact us. While retention requirements may vary from country to country, we generally adhere to the retention periods described below.
Marketing. We store information used for marketing purposes indefinitely until you unsubscribe. Once you unsubscribe from marketing communications, we will add your contact information to a blocklist to ensure we honor your unsubscribe request.
Web Behavioral Data. We retain any information collected through cookies, clear gifs, web counters, and other technologies or analytical tools for the duration of the cookie's lifespan or for one year from the date of collection.
Children
Unless permitted by applicable law, we do not knowingly collect personal information from children under the age of 13. Children must not use our Services without the consent of their parent or guardian. If we discover that we have inadvertently collected personal information from a child, we will make commercially reasonable efforts to delete such information from our databases. If you are a parent or guardian of a child and you believe your child has provided us with their personal information through our Services, please contact us.
Revisions to This Policy
As our Services are updated or expanded, we may periodically revise this policy. For any material changes to this Privacy Policy, we will notify you in advance of the effective date of the changes by emailing you at the email address registered in our system or by posting a notice on our Services. If you do not agree to these changes, you should stop using the Services before the revised policy takes effect. Your continued use of the Services after the revised policy becomes effective constitutes your acceptance of the revised policy.
Additionally, we may provide you with "real-time" disclosures or additional information about the data collection, use, and sharing practices of specific services. These notices may provide more information about our privacy practices or offer you additional choices regarding how we handle your personal information.